If you have a question that is not answered
below,
you can contact our Tech Support.
Sav-On has been in business since
1986. We are a wholesale company located in the Upper Peninsula
of Michigan and sell world-wide to stores, businesses, and individuals. We have no membership
fees, or any minimum purchase, other than what is shown in the case quantity.
Hours of operation:
Our office is open from 9:00am - 5:00pm Eastern time.
Drop Shipping:
Can I drop ship? Yes, you can. There is no minimum or charge for this service.
For more information on Drop
Shipping, Click Here.
U.S.A. Shipping:
Please allow to 14 days to receive your order.
Actual shipping charges may vary depending on weight and location.
Minimum shipping charge -- $9.95.
For orders over $100.00 -- Shipping will be estimated at check-out.
Please note: You
will be contacted
if the actual shipping charge is greater than quoted at check-out.
International Shipping :
Actual shipping charges will vary depending on weight and location and will be estimated at check-out.
Please note: You
will be contacted
with actual shipping rates prior to shipping. Or you may choose to utilize the following:
We have also partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide
1. Shop for your items on our website and add
them to your cart.
2. Setup your Bongo International account by
clicking the Bongo Checkout button.
3. After signup, Bongo will provide you with
your very own US address.
4. Back at our website, proceed to Checkout.
5. Enter your new US address supplied by Bongo
as both your
BILLING & SHIPPING Address.
6. Use the credit card that you have on file
with Bongo as the payment method -- No Exceptions.
7. Choose your shipping method and Place Order.
8. Once completed, finish your verification
process with Bongo.
9. Bongo will take over from here, so
communicate directly with them for delivery of your order via
online chat
or
email.
If you have any questions, please feel free to give us a call. We'll be glad to assist you.
Why can't I save my cart? The most common reason your cart will fail to save is related to the cookie settings in your browser. For information on cookies and how to adjust your settings, please visit our cookie information page.
Do you have a catalog that can
be mailed to me via the US Postal System? We do not have a printed catalog as it would be outdated by the time
it arrived. Our products change constantly and by the time you received
it, the products could be sold out.
How do I order more than 1 (one)
of an item? To order more than one item is really simple; select the item you
want, and enter the quantity that you want - but remember they are
case quantities.
Or if you have your "View
Cart" page up and decide to order more of an item, then just follow
the instructions on the page to add an item. When you change the
quantity, highlight the current quantity number in the little window,
type in your new quantity number, and then "push" the "Update
Cart" button and your sub total will automatically update.
Order
Information:
Why is something not available after I saw it on your
site and placed my order? There are various reasons why some items are not available after you
order:
We are a close-out company, and if someone places
an order ahead of you, the item could be "out" by the
time your order is placed. We try to keep our web-site up to
date, but sometimes this happens.
We may only have a limited supply left and someone
ahead of you ordered the remaining stock.
You may have a page book marked or marked as a favorite,
which is stored on your hard drive and Not from the website
which is Not updated as it would be if taken directly from the links
on our home page.
Your credit card might have insufficient funds.
By the time we contact you and get another card number, the item can
sell out.
Why
haven't I received my order when I thought it should be delivered?
Please allow 7 to 14 days to receive
your order
There are a few reasons why this could happen:
Delays do occur in shipping, so wait one more day.
If there is a weekend involved, wait till your delivery time on Monday
and see if the items arrive.
You will receive an e-mail with your FedEx tracking number.
After you receive an order you have 7 days to look it over. If you are not
satisfied with your order please contact us before making any returns. We
will attempt to resolve the issue to your satisfaction. In the case of a return
you will need to send the order back in new condition. Returns must be insured and shipped at YOUR cost. We
are not responsible for returns not received. We strongly suggest that you
ship returns via UPS as they provide a tracking number free of charge. Claims
for orders damaged in shipment must be filed with the carrier. If we make
a mistake with your order let us know and we will issue a call tag (return
pick-up), credit your account, or do what we can to make you happy.
You may call us at 906-346-7065 or email us at Customer
Support to let us know what occurred.
Tips
& Hints:
Yes, there are. Here are a few:
Do not book mark or mark as
a favorite any other page to our site than the home page.
Your computer could store old information and not show you the latest
updated information from our site.
When searching for an item,
you can use the link on the top or bottom of the page "Search!"
to use the search feature. You can type in a product number, and hit
enter or you can type in a select word and any products with that word
in the title should show up.
If you are looking for a specific product, the exact name must
be used to find it, or you can try one of the words from the title you
are looking for. Remember that if you type in some words, you
might get a list of products in different product categories and not
just the one you are looking for.
If you click on a picture
or information under the display picture, you will see more information
and a larger picture.
The SRP in the description
stands for Suggested Retail Price and that is what is the manufacturer's
suggested price when sold at retail.
Size shows the quantity of
items per case.
Some times it looks like the page
is not all there, or comes up empty, some times you may get an error
message, what do you do?
Wait a few minutes and see if it loads, if not or there is an error,
then Refresh the page or Reload it. Sometimes by using your Back
Button, and then clicking the link again, it might clear itself.
Selling
to Others You may sell our products on the web from your
own site or through auction services such as E-Bay, Yahoo! or Amazon.
We are a closeout company and items sell out at a regular basis. We suggest
you place this statement on your auction or site page:
"Items may
sell out without notice."
If you are Living in Michigan, you need to fill out our TAX ID form.
